SHIPPING & RETURNS
Shipping lasts from 1 to 3 working days after we accept the approval of the order, (approval is usually received within 24 hours).
Shipping costs range from 2-6 € depending on the product of your order.
Attention: Some products may exceed 6 € of shipping due to volume and weight.
In purchases over € 100, you are not charged for the shipping of your order.
The shipment is made with ACS Courier.
Return & Exchange Policy
1.Product returns due to wrong delivery
The consumer has the right to request a replacement of the product if what was delivered does not correspond in type and quantity to his order or some contracted quality is missing. The consumer should contact the company immediately about the error. Prerequisite is that the products are in the condition in which they were received (without damage with intact packaging). .
2. Returns of products deemed defective upon delivery (DOA)
The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the consumer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (VAT, Retail, etc.) and its complete packaging. In these cases the following applies:
The product is picked up and checked to determine the defect reported by the consumer.
Provided that they have been previously received and checked by the company, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the consumer does not want a replacement, return of the original market money to the consumer. The refund is made in the same way as the customer’s initial payment to the company.
In particular, in case of debit by credit card, the company will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the consumer without any relevant responsibility of the company. . The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the consumer had chosen the option “collection from the store”, it will be done by returning his money to him from the physical store of the company, 11th km. Thessaloniki-Moudania, Thessaloniki, 570 01. In case of payment by bank transfer, a reverse bank transfer will be made from the company’s accounts to the customer
Shipping costs for both the return of the products to the company and the return to the consumer of the replaced product are borne by the company.
In the event that the products are returned damaged or incomplete, the company has the right to claim compensation from the consumer, the amount of which will be determined by the condition of the products, and to proceed unilaterally and without any other total or partial offset of this claim. vis-.-vis the consumer.
A prerequisite for the return of underwear is their unprecedented use by the consumer, as dictated by hygiene rules.
3.Return of non-defective products – Right of unjustified withdrawal by the customer
The consumer according to n. 2251/1994 on consumer protection has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and in fact when there are many products in the same order from the delivery of the last one while when there is an obligation to deliver products at regular intervals from the delivery of the first one. The withdrawal is made under the following conditions:
This withdrawal is unjustified and without any charge and if the item has already been delivered the consumer must return the product exactly to the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is exercised in writing or electronically and the company is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
Following the withdrawal statement, the company is obliged to return the price received within a maximum of 14 days from the delivery of the goods.
Shipping costs are non-refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the company.
The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case until the withdrawal and return of the item the price has been paid to the company by the Bank, the company will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract drawn up with the consumer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the consumer had chosen the option “collection from the store”, it will be done by returning his money to him from the physical store of the company, 11th km. Thessaloniki-Moudania
Thessaloniki, 570 01. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.
The consumer is liable to indemnify the company if he made use of anything other than that necessary to establish the nature, characteristics and function of the goods in the period up to the declaration of withdrawal.The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and using in any way the good. The company is willing to inform the customer of any questions about the products by providing additional information material electronically or otherwise. In case of opening the packaging and / or use of the goods, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The decrease in value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company and is usually in the range of 20% -30%. The company is entitled to agree with the customer its compensation even with mutual set-off.
In case the products are returned damaged or incomplete the company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of its claim against the customer’s.
The right of withdrawal does not apply to products that are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery.